Privacy Policy — Custom Song Lab

Last updated: August 31, 2026

1. Introduction

Custom Song Lab ("we", "us", "our") creates original, personalized songs based on the stories, memories, and details our customers share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

When you contact us or place an order, we may collect:

Your name and email address
The story, memories, names, and details you share for your song
Occasion, mood, and style preferences
Any messages you send us via our contact form or Instagram

3. How We Use Your Information

To write, compose, and record the custom song you ordered
To communicate with you about your order, revisions, and delivery
To reply to general inquiries
To improve our process and the quality of our songs

We never sell your personal information, and we never use the personal details in your story for marketing without your explicit permission.

4. How We Protect Your Story

The details you share with us are used only to create your song and are treated as confidential. We do not publish, share, or reuse your personal story, names, or private details outside of producing your order, unless you separately ask us to feature your song and give us permission to do so.

5. Data Retention

We retain order details for as long as necessary to complete your song, respond to follow-up requests, and meet our own record-keeping obligations. You may ask us to delete your information at any time, subject to any completed order records we're required to keep.

6. Third Parties

We do not share your personal information with third parties, except trusted service providers who help us operate (such as email or file-delivery tools), and only to the extent needed to deliver your song.

7. Your Rights

You can ask us at any time to access, correct, or delete the personal information we hold about you by reaching out through our contact page or Instagram.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please reach out via our contact page or DM us on Instagram @Custom_song_lab.